You are reviewing the imaging process for laser printers so that you are prepared to troubleshoot them. You need to identify when toner is transferred to the drum.
Developing
You maintain laptop computers where you work. After troubleshooting a computer, you’ve verified that the LED display needs to be replaced.

Which of the following components is likely to be located within the same case as the display? (Each correct answer presents part of a complete solution. Choose three.)

Webcam
Backlight
Wi- Fi Antenna
You regularly replace components in desktop systems where you work. You need to ensure that you are employing safe practices to prevent potential damage from ESD.

Which of the following choices helps prevent ESD damage? (Each correct answer presents part of a complete solution. Choose two.)

Wrist straps
Special mats
You maintain laptop computers where you work and must upgrade the RAM on a new laptop computer.

Which of the following RAM types would you most likely select?

SODIMM
Your network includes an FTP server. Management is concerned that some of the data transfers might not be secure and asks you for options to secure the traffic.

Which of the following protocols can provide better security for the FTP data transfers? (Each correct answer presents a complete solution. Choose two.)

SSH
SFTP
You are preparing for a job interview for a job in which you’ll be expected to maintain laser printers. The job recruiter told you that you can expect to be asked about the laser printer imaging process defined by CompTIA.

Which of the following choices are NOT valid steps in the imaging process defined by CompTIA? (Each correct answer presents part of a complete solution. Choose two.)

RESURFACING
Defining
A technician answered a trouble call. After investigating it, he makes the following statement to the customer. “The problem is due to a faulty PCIe card, probably because of thermal events recorded in the BIOS. It will take about a week to get a new one, but I’ll keep you posted on the progress.”

Which of the following communication and professionalism practices were NOT used in this scenario?

Using proper language
You are helping a small-business owner configure a network. Computers in the network are running Linux and Windows. The owner wants users to share files easily with one another.

Which of the following choices would you use to enable them to share files easily?

NAS
You are helping a user configure a SOHO network. You need to purchase a device that will connect the computers in the network but not connect different networks.

Which of the following choices could you use? (Each correct answer presents a complete solution. Choose two.)

Switch
HUB
A technician has replaced RAM in a desktop computer by using a 1-GB DIMM and a 2-GB DIMM. He installed the DIMMs in the same bank of a dual-channel motherboard but then wonders whether it will damage the computer. Before turning the computer on, he asks you what will happen with this configuration.

What is the most likely result?

The computer will function by using single-channel RAM.
A user has a laptop computer with a standard ExpressCard slot. The user wants to purchase an expansion card but is unsure what expansion cards he can plug directly into this slot.

Which of the following cards can be plugged into an ExpressCard slot? (Each correct answer presents a complete solution. Choose two.)

ExpressCard/54
ExpressCard/34
You are shopping for a new desktop computer. At some point in the future, you plan to add an expansion card to capture and record TV signals. You want to ensure that you can add to your computer’s capabilities easily after you purchase it.

Which type of expansion slots should you ensure that the computer contains? (Each correct answer presents a complete solution. Choose two.)

PCI
PCIe
You are shopping for a replacement monitor for a computer. The current monitor is a CRT monitor, and it’s connected by a VGA port. The computer also has a DVI-I port. You want to replace the CRT monitor with one using a digital interface.

Which of the following solutions is the best choice?

A monitor with a DVI-D port
WiMAX is available in an area where a user lives. The user wants to ensure that he can use WiMAX to connect to the Internet.

Which of the following choices is a key requirement for this connection?

A subscriber station
You are shopping for an external hard drive, and you want to find one that supports the fastest transfer speeds. You have identified a drive that advertises transfer speeds up to 5 Gbps, and you want to ensure that your computer has a compatible interface.

Which of the following standards supports speeds of 5 Gbps or more? (Each correct answer presents a complete solution. Choose two.)

SATA 3.0
USB 3.0
A user is vacationing in a remote location that has a phone line. The user wants to connect to the Internet with a laptop computer.

Which of the following choices could be used to connect to the Internet? (Each correct answer presents part of a complete solution. Choose two.)

Modem
POTS- Plain old telephone service
An office worker frequently uses her computer to process sensitive material. Other workers can view this data when it is displayed on her monitor, so she needs to find a way to keep the data private.

Which of the following recommendations should she pursue?

Use a privacy filter on her monitor
You are reconnecting a computer for a user. The computer has an older keyboard with a mini-DIN connector.

Which of the following ports should you use to connect the keyboard?

Purple PS/2
You are helping a customer troubleshoot a group of computers he has at his business. Four computers are arranged on different tables with cables running between the tables to network devices in other locations. One worker mentioned that the systems were working fine until another worker tripped over a cable.

Which of the following safety procedures should have been implemented to prevent this issue? (Each correct answer presents part of a complete solution. Choose two.)

Cable management
Employee training
A user purchased and installed new SODIMM modules for a laptop computer. When the laptop is turned back on, it begins emitting constant beeps.

Which of the following describes the most likely problem?

The RAM needs to be reseated.
Users in a network need to access the Internet to do research and make secure purchases. You need to ensure that the firewall is configured correctly to support this.

Which of the following ports should be opened on the firewall? (Each correct answer presents part of a complete solution. Choose two.)

80
443
You are responsible for maintaining printers and computers where you work. You’re asked to ensure that adequate supplies are on hand for an impact printer.

Which components does an impact printer use that might need to be replaced? (Each correct answer presents a complete solution. Choose two.)

Print heads
Ribbon
A user has a desktop computer running 64-bit Windows 7. The user recently purchased a new inkjet printer. After removing the printer and connecting it to his network, he finds that his computer doesn’t recognize the printer.

Which of the following actions can he perform to resolve this problem? (Each correct answer presents a complete solution. Choose three.)

-Download the correct driver from the manufacturer’s website and install it with Devices and Printers
-Use Windows Update to install the driver
-Install the driver using software that came with the printer
You are attempting to use a virtualization application on a computer running Windows 7. The operating system is giving errors indicating that virtualization is not supported.

Which of the following choices is a requirement for virtualization support that can be checked? (Each correct answer presents a complete solution. Choose three.)

-AMD processors should include AMD-V support.
-Intel processors should include VT-x support.
-Virtualization should be enabled in the BIOS.
You are working with a network that includes switches and routers. A technician asks you what the difference is between switches and routers. You want to provide him with accurate definitions.

Which of the following statements are correct? (Each correct answer presents a complete solution. Choose two.)

A switch connects computers in a network.

A router connects networks in LANs, WANs, and MANs.

You are helping a user connect a printer with a USB 2.0 connection. The user wants to connect the printer with a USB extension cable so that the printer can be on the far side of the room.

What is the maximum distance of the cable between the PC and the printer? (Each correct answer presents a complete solution. Choose two.)

About 16 feet

5 Meters

A user is an avid photographer and frequently manipulates her photos on her computer. She is purchasing a new computer and wants to ensure that she can remove the storage card from her camera and plug it right into the computer.

Which of the following types of connections should the computer contain? (Each correct answer presents a complete solution. Choose two.)

SD
CF
You recently paid off your car and received the title from the bank. You want to create a digital copy of the title.

Which of the following devices could you use to create a digital copy of the document? (Each correct answer presents a complete solution. Choose two.)

Multifunction printer

Scanner

Users at your company are issued laptop computers they can use while attending conferences. Company policy mandates that employees must use physical security features for laptops when they are removed from the building.

Which of the following options should be used with these computers?

Cable locks
After troubleshooting a system, you’ve verified that a DDR3 RAM stick has failed. The RAM is using a clock speed of 400 MHz. You want to purchase new DDR3 RAM that will take full advantage of the clock.

Which of the following RAM types should you buy? (Each correct answer presents a complete solution. Choose two.)

PC3-25600
DDR3-3200
You are helping a customer pick different components for a computer. The customer wants to include an optical media drive that will provide the most storage space.

Which of the following optical media types provides the most storage space?

Blu – ray
You have recently taken some video with a camcorder and want to transfer the data to your computer. The camcorder has a connection shaped like the drawing shown in the exhibit.

Which of the following choices should you use to provide the best connection?

USB 3.0
You are configuring a wireless network for a small-business owner. The owner is concerned about security and wants to ensure that information is encrypted. He asks you which encryption types can be used with wireless networks.

Which of the following choices provide encryption capabilities? (Each correct answer presents a complete solution. Choose two.)

AES
TKIP
You need to connect a computer to a switch that is in another building. A tunnel connects the two buildings, and you can run the cable through this tunnel, but you cannot use any repeaters in the tunnel. You’re evaluating different cable types to meet your needs.

Which of the following cable types allows the maximum distance without a repeater?

Fiber-optic cable
Your company has a strict policy of not using company computers to access online gambling sites. You respond to a trouble call and see another employee accessing an online gambling site.

What action should you perform?

Report the incident to your supervisor.
A user recently changed the resolution on his LCD monitor. He is complaining that the display is distorted and wants a clear display.

Which of the following actions should you recommend?

Set the resolution to the native resolution of the monitor.
A user has a laptop computer that includes wireless capabilities. Recently, the wireless capabilities stopped working.

Which of the following choices is the best option to restore wireless capabilities? (Each correct answer presents a complete solution. Choose two.)

Purchase a Mini-PCIe card and install it.

Use a wireless USB device.

u recently purchased a new computer. After working with it for a few days, you realize it is displaying the incorrect time.

How can you properly set the time?

Access the BIOS application.
You are connecting a computer to a switch, using CAT 5e cable. The computer is in a remote office, and the switch is located at the other end of the building. You want to make sure that you don’t have excessive data loss due to the length of the cable.

What is the maximum length of this cable?

100 meters
A company is trying to reduce power costs and is considering alternatives for display monitors. They want to eliminate all monitors that require the most power and replace them with reasonably priced monitors.

Which of the following choices would you recommend? (Each correct answer presents a complete solution. Choose two.)

Led
LCD
Sales people at your company are issued laptops, which they take with them during sales calls. They also use these laptops when they return to the office. Some sales people have expressed a desire to expand the capabilities of their laptops by connecting them to additional peripherals while working in the office.

Which of the following devices can be used to enable a laptop to connect to additional peripherals in an office setting? (Each correct answer presents a complete solution. Choose two.)

Port replicator

Docking station

You need to replace an expansion card in a computer. You used the operating system to shut down the PC and verified that the front panel power LED is not lit.

Which additional step should be performed before beginning your work?

Unplug it from the power source.
A user complains that he sometimes sees the lights flicker, and immediately afterward, his system restarts on its own. He asks you for advice on what he can do to prevent this problem.

Which of the following suggestions would you recommend?

Use a UPS.
While helping a user with a computer problem, you smell smoke. You realize that the smoke is coming from the computer, and a fire is starting.

What class of fire extinguisher should be used to extinguish the fire?

Class C
A technician is working with a customer who has a computer problem. While listening to the customer explain the problem, the technician’s personal phone rings.

Which of the following choices is the best response to the situation?

Apologize and turn it off.
A user has had a laptop for about six months and used it heavily. The laptop failed, but it is under warranty. The company he purchased it from has given him directions on sending the laptop in for repair.

Which of the following procedures should the user perform before sending the laptop in for warranty repair?

Remove the hard drive.
You are helping a business owner configure a wireless network using 802.11g. You notice that the speed of the network is slow, and you suspect that RFI is causing problems.

Which of the following procedures should you use to resolve the problem?

Use a different channel within the 2.4 Ghz range.
A user has a laptop computer that he is considering upgrading. He doesn’t want to spend a significant amount of time on any hardware replacement.

Which of the following devices can easily be upgraded or replaced on most laptop computers? (Each correct answer presents a complete solution. Choose three.)

wireless card

Ram

Hard drive

A user recently returned from a trip overseas. He took his computer with him and used it on work projects throughout his trip, but he is complaining that the system will no longer turn on.

You’ve verified that it is plugged in.

Which of the following is the most likely problem?

The power supply is set to the wrong input voltage.
You are reviewing different protocols used in a network including TCP and UDP. You are trying to determine the differences between TCP and UDP.

Which of the following statements are correct? (Each correct answer presents a complete solution. Choose two.)

TCP uses a three-way handshake.
TCP is connection-oriented.
A user recently configured an email application on his desktop computer. He is receiving email but is not able to send email.

Which of the following protocols should he check?

SMTP
A user has a laser printer installed on his Windows 7-based computer. He wants to share it so that another user can print to the laser printer.

Which of the following options should he use to share the printer?

Devices and Printers
Your company has recently replaced several older CRT monitors with flat screens. You are asked to dispose of these old monitors.

Which is the proper way to dispose of CRT monitors?

Identify and follow local regulations.
An employee is cleaning his computer screen with a product purchased by the company for this purchase. After finishing, he realizes that he has a rash where the liquid touched his hand.

Which of the following actions should be performed?

Refer to the MSDS.
A user has an inkjet printer, which he uses regularly. Recently, he noticed that color printouts often seem blurry with lines that aren’t straight.

Which of the following actions will likely resolve this problem? (Each correct answer presents a complete solution. Choose two.)

Clean the print heads.
Calibrate the print heads.
You are replacing a power supply in a desktop computer. You have come across a connector with 6 pins that has another 2-pin connector dangling with it.

Which of the following describes the purpose of this connector?

Provides power for PCIe devices
A small-business owner is asking you for help to set up a small network. She wants to use her laptop anywhere in the building and stay connected to the network. In addition, she wants to ensure that three desktop computers that employees use have the fastest possible speed.

Which of the following choices would meet her needs while also minimizing costs?

A wireless router with cable runs to the three desktop computers.
You are asked to help with a network that includes fiber optic cables. You want to ensure that you can identify the types of connectors that you’ll run across.

Which of the following choices are fiber connectors? (Each correct answer presents a complete solution. Choose two.)

LC
ST
You are troubleshooting a system and realize it has been overheating because a case fan is not working. You open the computer case and see that the case fan has a cable with a small 3-pin connector, but it is not connected.

Where should you connect this fan?

motherboard
You are looking through a printer supply cabinet where you work. You find a box labeled “fuser,” but it doesn’t indicate what type of printer it would be used with.

Which of the following types of printers uses a fuser?

Laser
A friend of yours is has a computer running Windows 7. He is shopping for a new printer and has asked you for help. He wants to buy a printer that will be the easiest to install without any help.

Which of the following connection types would you recommend?

USB
You have four hard disk drives available. You want to use all of these disks to provide fault tolerance for a system.

Which of the following RAID types can be used to meet your goals? (Each correct answer presents a complete solution. Choose two.)

A single RAID-5
A single RAID-10
A user has recently purchased a new laptop computer. Occasionally, he wants to change hardware settings easily, such as increase the brightness or mute the sound.

Which of the following options is the easiest way for a user to modify these hardware settings?

Use the function keys.
You are a technician at a small company and assist users. All the printers in the company are laser printers. A user reports that the printer output is very light. The user believes it is low on ink.

What should you replace on the laser printer?

toner
You are a technician and maintain computers at a training company. A student has set an administrator password in the BIOS, and you can no longer access the BIOS.

Which of the following can you perform to access the BIOS? (Each correct answer presents a complete solution. Choose two.)

Use a jumper to clear the password.

Replace the CMOS battery.

You are building your own home theater PC. You want to ensure that it includes the right components for a typical home theater.

Which of the following choices would you ensure are included in your system? (Each correct answer presents a complete solution. Choose three.)

HDMI output
Surround-sound audio
TV tuner
You are shopping for a laptop computer. You’ve heard that inverters often fail in a laptop computer, so you want to buy one that doesn’t have an inverter.

Which of the following laptops should you buy?

One with an LED display
You are working as a help desk professional and routinely help customers. A new employee is asking you for advice on how to handle difficult customers.

What advice should you provide to the new employee? (Each correct answer presents part of a complete solution. Choose three.)

Do not minimize customer’s problems.
Avoid being judgmental.
Avoid arguing with customers.
You are helping a user shop for a laptop computer. The user has heard that backlights fail and wants a laptop computer that doesn’t use a backlight.

Which of the following types of displays do not use a backlight? (Each correct answer presents a complete solution. Choose two.)

oled
Plasma
You troubleshot a computer for a user and determined that it would take two days to get the part to repair it. When you explained the delay, the customer was visibly upset and angry. You just learned that the part will be delayed at least two more days.

Which of the following actions should you perform?

Call the customer and explain the situation.
You are preparing to create some twisted-pair cables for a network. You want to ensure that you follow color-coding standards.

Which of the following choices are valid standards used with twisted pair cables? (Each correct answer presents a complete solution. Choose two.)

T568B
T568A
Your computer system has a built-in 7.1 sound system. You want to connect a microphone to the system.

To which of the following ports would you connect a microphone?

Pink TRS
A user is considering the purchase of a surge protector for his home computer. He asks you about the benefits of a surge protector.

Which of the following power problems will a surge protector help prevent? (Each correct answer presents a complete solution. Choose two.)

Power spikes
power surges
You are configuring a combination wired/wireless network for a SOHO. You have installed a wireless router that will provide connectivity for all the clients. The owner does not want to configure any IP addresses for any of the systems.

Which of the following options should you configure on the wireless router?

DHCP
A technician recently upgraded the RAM with two new DIMMs. He plans to keep the original DIMMs as spares in case RAM in another system fails.

How should he store these DIMMs?

In antistatic bags
You maintain computers and laptops where you work. You are reviewing the types of displays used in laptop computers and want to list the types you might need to maintain.

Which of the following displays can be used with laptop computers? (Each correct answer presents a complete solution. Choose three.)

LCD
Plasma
LED
You are replacing a CPU in a motherboard. You want to provide as much protection against overheating as possible.

Which of the following should be used between the CPU and the heat sink?

Thermal paste
You are shopping for a laptop computer and comparing the specifications of two. One laptop computer has an LED-based display and the other has an LCD-based display.

Which of the following statements describe the differences between these two monitors? (Each correct answer presents a complete solution. Choose two.)

-The LCD-based display uses both AC and DC voltages, but an LED-based display does not.
-The LCD-based display includes a CCFL, but an LED display does not.
A computer has recently overheated, and you are replacing a case fan. While doing so, you notice an excessive amount of dust and debris within the system and covering the fans.

Which of the following actions can you perform to clean the system and help reduce the problem in the future? (Each correct answer presents a complete solution. Choose three.)

Place the computer within an enclosure.
Clean it out with compressed air.
Use air filters.
A user in a network has an inkjet printer installed on his system, using a USB connection. A second user wants to print to this inkjet printer.

Which of the following provides the easiest way to enable the other user to print to the inkjet printer?

Share the printer.
A motherboard includes a built-in network card that has stopped working. You’ve checked the BIOS and have verified that it is enabled. The user wants network access returned but with minimal costs.

Which of the following choices would return network functionality to this computer?

Add a network expansion card.
A new motherboard arrived, and you are asked to install it in a desktop computer. Unfortunately, the original motherboard has been removed, and there is no documentation indicating where the wires go.

Which of the following wires are most likely to go to the front panel connector? (Each correct answer presents part of a complete solution. Choose three.)

Power Button
USB
Power led
A small office is connected with both wired and wireless technologies. The wireless network uses 802.11n, and the wired network uses 100 Mbps Ethernet. A user has a laptop with an 802.11n network adapter and a 1000 Mbps network interface card (NIC) port. The user wants the fastest possible speed.

Which of the following procedures should the user perform?

Use the wireless adapter.
You are helping a user in your company copy some data from one drive to another. The user mentioned that some of the files contain salary information and are very important. He stresses that they cannot afford to lose the data in these files.

Which of the following actions should you perform?

Copy the files but do not view their contents.
You need to connect a computer to a 100 Mbps switch. The switch is about 75 meters away. You have several cables in your supply cabinet. You want to choose a cable that doesn’t exceed the distance requirements and will support the capabilities of the switch.

Which of the following cables should you use? (Each correct answer presents a complete solution. Choose three.)

CAT 5e
Cat 6
CAT 5
You are working on a PC and come across some Molex connectors that aren’t being used. You want to know whether you should use these or leave them unconnected.

Which of the following devices use Molex connectors?

PATA DRives
You are working on a computer that has a single Intel CPU. When you open Task Manager, it looks similar to what is shown in the exhibit.

What could be causing eight graphs to show in the CPU Usage History display even though the computer has only a single CPU? (Each correct answer presents a complete solution. Choose two.)

Hyper-threading
Multiple cores
You help manage computers in a small business that reupholsters cars, boats, and home furniture. The workers use a wide variety of machinery that interferes with networking signals. You want to replace the cables with media that reduce this problem.

Which of the following cables can you purchase to reduce these problems? (Each correct answer presents a complete solution. Choose three.)

Multi-mode cable
Single-mode cable
STP
You are helping a business owner shop for a printer. The owner wants a printer that will provide high-quality printouts but does not have high maintenance costs.

Which of the following printers best meets the business owner’s needs?

Laser
You are working on a computer that a user said powered itself down. When you start it, you see a display message generated by the BIOS, indicating that the computer was previously shut down due to a thermal event.

Which of the following choices are realistic items to check? (Each correct answer presents a complete solution. Choose three.)

-Check for leaks in the liquid coolant.
-Check the BIOS to determine whether the system is being overclocked.
-Check for proper operation of the CPU fan.
You need to configure a computer to work in an existing SOHO network. Other computers receive their IP address dynamically, and this one should be configured similarly.

How should you configure the computer’s IP address?

Use DHCP.
A user plans to purchase a new computer. He wants to get as much power out of his system as possible by overclocking the CPU.

Which of the following choices can be used to keep the CPU cool?

Liquid cooling
You have taken multiple pictures with a digital camera that includes an SD card. Your computer has a CF port, but it does not have an SD port.

What is the easiest way to copy the pictures from the camera to your computer?

By connecting the camera to a USB port
You maintain all the printers at your company. You need to apply a maintenance kit to a laser printer.

Which safety issues should you be aware of when performing this maintenance? (Each correct answer presents part of a complete solution. Choose two.)

The laser printer includes a high-voltage power supply.

The fuser assembly might be hot.

You are setting up a user’s computer and laser printer. The user has a UPS. You need to connect the system using the best possible configuration.

Which of the following steps best describes the process to connect the UPS?

Plug the computer into the UPS and the printer into a separate surge protector.
You are shopping for a projector that trainers will use in a classroom. You need to ensure that all the students within the classroom can see the display.

Which of the following choices are the two most important characteristics you should look for in the projector? (Each correct answer presents part of a complete solution. Choose two.)

Lumens

Throw ratio

You are helping a user connect external devices to his computer. You see cables with connections as shown in the exhibit.

What types of connections are shown? (Each correct answer presents a complete solution. Choose two.)

A 4-pin FireWire connection

A 6-pin FireWire connection

You are answering a trouble call to help an employee with a computer problem. You need to get some information from the employee about the problem.

Which of the following questions would be the best one to ask?

Can you explain the problem?
You are managing three computers in an Ethernet network from a single location. Instead of using three monitors, you want to use only one.

Which of the following devices provides the best choice?

A KVM switch
You are configuring several computers to work on a network. All the other computers in your network have Class C IP addresses, and you need to use valid subnet masks for the computers you are configuring.

Which of the following choices is a valid subnet mask that would meet your needs?

255.255.255.0
You are planning to configure four computers that will be used in a scientific experiment. The scientists need the computer connections to have a high degree of redundancy and want each of the computers to be connected to all the other computers.

Which of the following topologies should you use?

Mesh
Several office computers need to be connected to a network switch located in another room. The cable will be routed through areas where forced air is present. You must purchase the cable to connect these computers.

Which of the following cable types should you purchase?

Plenum rated
You have recently added a sound card to your desktop computer. When you try to access it, you receive errors indicating a conflict with an existing sound card. However, your system does not have another sound card in any expansion slot.

Of the following choices, what is the most likely solution?

Disable the sound card in the BIOS.
You need to purchase a replacement CPU for a motherboard. You identify the socket on the motherboard as an LGA 1366 socket.

Which brand of CPU should you purchase?

intel
A user is shopping for a computer and notices one system is described as having a dual-core processor and L1 cache. He asks about the L1 cache.

Which of the following statements accurately describes the L1 cache? (Each correct answer presents a complete solution. Choose two.)

-The system will have a separate L1 cache for each of the cores located on the CPU.
-The L1 cache is the fastest cache the CPU uses.
You are shopping for an external BD-RE drive. You want to ensure that your computer has an interface for the drive.

Which of the following connections can be used for an external BD-RE drive? (Each correct answer presents a complete solution. Choose three.)

eSATA
1394
USB
You are helping a customer choose a computer. He wonders whether he might need one that supports virtualization and asks you about the purpose of a virtualization workstation.

Which of the following purposes would you include in your answer? (Each correct answer presents a complete solution. Choose three.)

Testing new applications.
Learning new operating systems.
Releasing viruses to observe the activity
A user normally uses a desktop computer but has recently purchased a laptop computer. The user realizes that the keyboard looks different.

Which of the following keys are often included in a laptop computer’s keyboard that are not included in a typical desktop computer keyboard? (Each correct answer presents a complete solution. Choose three.)

Fn
Dual display
Wireless setting
You recently replaced a toner cartridge in a laser printer. Some toner spilled on the desk where the laser printer is located.

What should you use to clean up the toner?

Cold water and paper towels
An employee was recently involved with a serious security incident at the company where you work. You’re asked to gather all his computing devices immediately.

What would you use to document who handled these devices after you’ve collected them?

Chain-of-custody document
A user is shopping for an Internet connection and finds that ADSL and SDSL connections are available. The user asks you what the difference is between these two connections.

Which of the following responses is correct?

ADSL uses different speeds for uploads and downloads, but SDSL uses the same speed for uploads and downloads.
You are responsible for maintaining computers and printers at your company. A laser printer recently displayed the following message: “Service Required.”

Which of the following parts would you typically replace when this message appears? (Each correct answer presents a complete solution. Choose three.)

Fuser
Pickup Rollers
Transfers Rollers
A business owner is configuring a network with five computers. The owner plans to purchase a single laser printer and wants to share it among all the computers.

Which of the following actions should be performed to accomplish this requirement? (Each correct answer presents a complete solution. Choose two.)

-Install the printer on one computer and share it from this computer.
-Install the printer on the network and connect to it from each computer.
A customer is interested in purchasing a computer and is asking questions. The customer asks what type of memory is used for CPU cache.

Which of the following memory types would you recommend to the customer?

SRAM is used for CPU cache.
A user is configuring a personal area network (PAN) using Class 2 Bluetooth devices. The user wants to ensure that the devices are within range of each other.

What is the approximate range of Class 2 Bluetooth devices used in a PAN?

33 feet
You are shopping for a replacement motherboard for a computer. You want to ensure that it includes specific features such as support for USB 3.0.

Which of the following provides these features?

South bridge chipset
You are helping configure a network that includes a server that will be accessible from the Internet. The owner wants to ensure that the server has some protection.

Which of the following choices could you configure to protect this server? (Each correct answer presents part of a complete solution. Choose two.)

DMZ
Firewall
You provide IT maintenance support for a small store. You need to perform maintenance on the thermal printer.

Of the following actions, which should you perform during maintenance on this printer? (Each correct answer presents part of the solution. Choose two.)

Clean the heating element.
Remove debris from within the printer.
A sales person has recently been issued a laptop, and he plans to use it to give presentations while connected to a projector. When he connects the projector, he uses the Display applet in Control Panel to enable the second display output, but he wonders whether there’s an easier way to enable this output.

Which of the following methods can be used to enable the second video output on a laptop?

Toggling a function key on the keyboard will enable the second video output.
You came across a box of small, square connectors marked with SC on the side of the box. You don’t think that these are used in your network.

Which of the following cable types would be used with an SC connector?

Fiber
You recently replaced a failed hard drive on a computer and are trying to install a new operating system from the DVD. The system will not boot to the DVD but instead gives an “Invalid Boot Disk” error.

Which of the following is the mostly likely solution?

Modify the BIOS.
A user has recently purchased a new desktop computer but realizes he needs more RAM. He wants to buy some additional RAM to install in his new computer.

Which of the following RAM types would he most likely buy? (Each correct answer presents a complete solution. Choose two.)

DDR3
DIMM
A DHCP server is used within your network. You want DHCP clients to use as many capabilities of the DHCP server as possible.

Which of the following options can the DHCP server provide to DHCP clients? (Each correct answer presents a complete solution. Choose four.)

-WINS address
-Default gateway address
-IP address
-DNS address
You are responsible for maintaining PCs used in a classroom. Students have modified settings in the BIOS in the past, preventing you from easily accessing the BIOS. You want to ensure that students do not modify any BIOS settings.

Of the following choices, which is the best solution?

Set the password in the BIOS.
A small-business owner owns a laptop that she takes with her on business trips. She has asked you for advice on how she can have Internet access from this computer during business trips.

Which of the following choices could she use to connect her computer to the Internet? (Each correct answer presents a complete solution. Choose three.)

Add a modem.
Add a network card.
Add a wireless/cellular card.
An employee at your company is preparing for a business trip. She has a laptop computer with wireless access and a modem. She wants to be able to use her laptop computer to dial in to the company’s server when wireless access isn’t available.

Which of the following port types is required on the computer?

RJ-11
While responding to a trouble call, you recognize that a system is infected with malware and appears to be controlled by someone remotely. You want to respond appropriately.

Which of the following choices are valid steps to perform? (Each correct answer presents part of a complete solution. Choose three.)

Disconnect the NIC.
Follow your company’s security policy.
Report the incident within your company.
You are troubleshooting a computer that is intermittently restarting itself. You suspect that the voltages provided to the CPU are causing problems.

Which of the following voltages should you see on the CPU power connector?

12 VDC
You are helping a business owner identify the best printer to meet his needs. The owner needs to print multipart forms that include carbon paper.

Which of the following printers provides the best solution for this business owner?

Impact
You are providing input for a budget related to printing supplies. You need to identify any requirements for special paper.

Which of the following printers requires a special type of paper to print?

Thermal
A hobbyist is looking for a computer that he plans to use for high-end gaming. He knows he needs a powerful processor and plans to overclock it.

Which of the following suggestions would you recommend that he also include in his system? (Each correct answer presents a complete solution. Choose three.)

High-end video card
High-end cooling
High-end sound card
Your company is switching over to IPv6 from IPv4. You need to be able to identify valid IPv6 addresses.

Which of the following choices are valid IPv6 addresses? (Each correct answer presents a complete solution. Choose three.)

FC00::76:0:42A:B95F:77F5
FC00:0:0:76:0:42A:B95F:77F5
FC00:0000:0000:0076:0000:042A:B95F:77F5
A user’s hard drive failed on his laptop computer. He wants to replace it with the fastest hard drive he can find.

Which of the following drives should he purchase?

Flash drive
You are helping a user configure two Class 2 Bluetooth devices. The user wants both devices to work together.

Which of the following choices is commonly required for Bluetooth devices to work together? (Each correct answer presents part of the solution. Choose two.)

Ensure that the devices are within 10 meters of each other.

The devices must be paired.

You work for a company that maintains LANs, WANs, and MANs. A new technician asks you what the difference is between each of these.

Which of the following statements are accurate? (Each correct answer presents a complete solution. Choose two.)

-A LAN is a group of computers and other devices that are connected.
-A WAN includes two or more LANs in separate geographic locations.
You are assisting a customer in choosing a computer. She wants to ensure that the system supports at least 8 GB of RAM.

Which of the following choices is a critical hardware requirement?

The system must have a 64-bit CPU.
You maintain laptop computers where you work. A laptop has a faulty keyboard, and you need to replace it.

Which of the following tools would you most likely use to repair the laptop? (Each correct answer presents part of the solution. Choose two.)

Plastic wedge

Screwdriver

You work at a company where users regularly perform research on the Internet. You are training a new technician on security procedures at your company. You have explained that the technician has a responsibility to employ first-response procedures for prohibited activities. The new technician asks you what is considered a prohibited activity.

Which of the following choices would be considered a prohibited activity? (Each correct answer presents a complete solution. Choose two.)

Unauthorized software
Unauthorized hardware
You are helping a business owner set up a wireless network for a SOHO. The owner wants to buy a wireless access point that provides the fastest speed and the best security.

Which of the following access points should you recommend? (Each correct answer presents part of a complete solution. Choose two.)

One that supports 802.11n
One that supports WPA
An employee plugged a USB flash drive into his work computer and started a slideshow of offensive pictures stored on the drive. Another employee complained, and a supervisor confiscated the USB flash drive and stored it on his desk. The next day, the supervisor handed the USB flash drive over to the Human Resources (HR) department as evidence against the employee.

Which important procedures were not followed? (Each correct answer presents part of a complete solution. Choose two.)

Chain of custody
Protection of evidence
You recently purchased a new external hard drive that supports USB 3.0. You want to connect the device to the PC’s USB 3.0 connector.

How can you identify the USB 3.0 connector on the PC?

It is a blue Standard Type A connector.
You are replacing dual-channel RAM on a desktop computer with two matched pairs of new DIMMS. When you open the case, you see an Intel motherboard with two black slots and two blue slots.

How should you install the RAM?

For each matched pair, install both in the same-colored slots.
A user currently has a basic speaker in his computer. He wants to improve the sound capabilities of his system and asks you for advice on what type of expansion card he should buy to improve the sound.

Which of the following cards would you recommend? (Each correct answer presents a complete solution. Choose two.)

A 7.1 sound card
A 5.1 sound card
A user is comparing different Internet connection choices available at his home. He wants to ensure that the connection does not have a high degree of latency.

Which of the following connection types has the highest latency?

Satellite
You suspect that the primary power provided to the motherboard is faulty. You plan to measure the voltage with a multimeter.

Which of the following choices are valid measurements? (Each correct answer presents a complete solution. Choose three.)

12 VDC on yellow wires
3.3 VDC on orange wires
5 VDC on red wires
A user recently subscribed to an ISP and wants to be able to send and receive email. The ISP uses POP3. You need to enable the firewall to allow the appropriate traffic.

Which of the following ports should be opened on the firewall? (Each correct answer presents part of a complete solution. Choose two.)

25
110
A user is planning a vacation with his family. His family members have multiple mobile devices, and he wants them to be able to connect to the Internet while traveling.

Which of the following options could provide this capability? (Each correct answer presents part of the solution. Choose two.)

Mobile hotspot
Cellular subscription service
A business owner is planning to add a wireless network. She has found a WAP that supports 802.11n and wants to know the maximum transfer speed for this device.

What would you tell her?

600 Mbps
You are an A+ technician within a company, and you are setting up a user’s computer. The user’s computer needs to connect to systems by using their host names instead of their IP addresses.

Which of the following protocols should you ensure is configured?

DNS
You are helping a business owner set up a wireless network. She wants to ensure that the network is as secure as possible.

Which of the following choices provides the highest level of security?

WPA2
A user has been using a laptop computer to connect to a wireless network in a small office. The user’s computer is not connecting to the network today. Other users are able to connect to the wireless network without any problem.

Which of the following choices describes the most likely problem?

The wireless switch on the user’s laptop has been turned off.
You are installing an additional SATA drive inside a computer. You want to ensure that you use the correct connectors.

Which of the following data connectors would you use to connect an internal SATA drive?

L-shaped connector
You realize that you need to upgrade the firmware on a laptop computer, and you have downloaded the correct application to flash the BIOS. You want to ensure that the process doesn’t permanently damage the laptop computer.

Which of the following should be performed? (Each correct answer presents a complete solution. Choose two.)

Ensure that the laptop battery is fully charged.
Plug the system into a UPS before starting.
A user is moving into a new apartment that includes free cable Internet access. She wants to save on some expenses.

What connection type could she use instead of POTS?

VoIP
A user recently purchased a new laptop computer and wants to add a second hard drive. The user has verified that the system has an empty drive bay.

Which of the following choices would most likely meet the user’s needs?

SATA 2.5-inch drive
A customer wants to buy a computer that will run desktop applications and surf the Internet. She asks you for an opinion of the best choice to meet her needs.

Which of the following choices would you recommend?

A thick client
You are preparing for a job interview. The recruiter said to expect questions about cables used within networks.

Which of the following choices are valid types of cable used in a network? (Each correct answer presents a complete solution. Choose three.)

Fiber
Coaxial
STP
You are researching different methods of connecting a printer to a computer. Your network includes both wired and wireless networks.

Which of the following setups are wired methods that connect a printer to a computer? (Each correct answer presents a complete solution. Choose two.)

Parallel
USB
You are helping a customer with a computer problem. He claims this is the third time in three days he’s asked for help on the same problem. This is the first time you’ve helped him, but you can see that he is clearly frustrated.

Which of the following choices is the best response?

Ask open-ended questions to get a full idea of the symptoms.
An employee has a laptop computer running Windows XP that he uses at home and at work. He connects it to a docking station while at work, which gives him access to additional hardware. However, he must reconfigure some of his computer’s settings when using his laptop at work.

How can this employee simplify the process of using the laptop at work without losing any capabilities?

Use hardware profiles.
You have replaced a power supply in a PC. The power supply has several L-shaped power connectors.

Which of the following are the purposes of these connectors? (Each correct answer presents a complete solution. Choose two.)

To provide 3.3 V, 5 V, and 12 V
To power SATA devices
You are troubleshooting a desktop PC and determine that the ATX power supply failed. You need to order a replacement ATX power supply.

Which of the following choices is a primary consideration?

Wattage
A user lives in a rural area and plans to use a dial-up Internet connection. He has a modem installed in his computer and a phone line.

Which of the following connection types is required to connect the modem to a phone line?

rj-11
You are replacing a motherboard on an older system and see that the new motherboard has several connectors with an L shape as shown in the exhibit. You want to ensure that the new motherboard is connected correctly.

Which of the following drives should be used with this connector?

SATA drives
You recently installed a second hard drive inside a computer. After restarting the system, the operating system does not display the second drive.

Which of the following actions can verify that your computer recognizes the hard drive?

Check for the device in BIOS.
You are checking the configuration of a SCSI controller within a system. It has been assigned the SCSI ID of 2. Other SCSI devices are assigned SCSI IDs of 0, 1, 3, and 7. You want to identify which devices have a higher priority SCSI ID than the SCSI controller.

Which of the following SCSI IDs have a higher priority than the SCSI ID of 2? (Each correct answer presents a complete solution. Choose two.)

3
7
You frequently work on projects that require you to have multiple windows open at a time on your LCD monitor. You find that you’re frequently repositioning or resizing the windows as you’re working. You’d like to be able to keep all the windows open and viewable.

Which of the following choices is the best solution?

Use multiple monitors
You are helping a business owner configure a network. The owner wants to connect five computers in the network, and all computers should be able to access the Internet through the network. In addition, the computers should have a layer of protection against potential attacks from the Internet.

Which of the following devices are needed? (Each correct answer presents part of a complete solution. Choose three.)

A switch connects the five computers in a network.

The router connects the network to the Internet.

A firewall provides protection from potential Internet attacks by filtering traffic.

You need to install a NIC into an expansion slot in a small form factor case. The card will not fit if you plug it directly into the available expansion slot.

Which of the following options can be used to install this card?

Use a riser card.
You are troubleshooting a desktop computer and verify that a 2-GB DIMM within a dual-channel RAM bank has failed. You have a spare 2-GB DIMM but it’s a different speed. You want to get the computer operating with the maximum amount of RAM, so you want to use this DIMM.

If you use the DIMM, what is the most likely result?

The computer will use the slower speed for both DIMMs.
You are assisting a customer with the purchase of a USB 3.0 device. She is not sure whether her computer supports USB 3.0 and wonders whether she can still use the device even if her computer only supports USB 2.0.

Which of the following statements is a correct response for the customer?

Yes, she can plug it into a USB 2.0 port, and it will run at USB 2.0 speeds.
You are planning to build a home theater PC. You want to ensure that it blends in aesthetically within the room.

Which of the following form factors would be appropriate?

HTPC case
You are helping a homeowner create a home theater PC. The homeowner wants to be able to record live television shows with this PC.

Which of the following cards is needed to enable the PC to record television shows?

TV tuner card
Your organization is planning to add a network in a new office. The decision makers are considering different topologies and want to select one that will be the easiest to troubleshoot. They also want to ensure that if any single computer fails, it will not affect connectivity with other computers.

Which of the following topologies will meet their needs?

Star
You are replacing one of the hard disk drives on an older computer that uses a PATA interface. You are connecting the drive to IDE1 with another drive. You want to ensure that the new drive is recognized as the master drive.

Which of the following choices can you perform to ensure that the new drive is recognized as the master?

Configure both drives to use cable select and plug the new drive into the end connector.
A business owner frequently prints two-sided papers but must manually flip the paper each time he wants to print a two-sided output. He wants to purchase a new laser printer that can print on both sides of the paper.

What should be a key requirement for two-sided printing?

A duplexer
A user enjoys playing games on his computer and has purchased a keyboard with a backlight. During the day, he doesn’t want the backlight on.

Which of the following steps can be performed to turn this backlight off?

Press the backlight key on the keyboard.
You are replacing a flat-panel display for a user. You need to connect the display to the user’s computer.

Which of the following ports could you use? (Each correct answer presents a complete solution. Choose three.)

VGA
HBMI
DVI
You recently purchased an external hard drive with a FireWire interface. When you try to connect it to your desktop computer, you realize your computer does not have a FireWire interface.

Which of the following choices could you use to connect this hard drive to your computer?

Add a FireWire expansion card and plug it into this card.
A business owner regularly uses a computer to access the Internet. She asks you for advice on how she can hide her computer from other Internet users while she is accessing the Internet.

Which of the following options should you suggest?

Use a router with NAT.

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