Always doing the right thing.
Key used to verify a user’s identity on a secure computer or network.
Golden Rule: Do unto others as you would have them do unto you.
Ethic of Reporicity
Means of communication that is not pushy or bossy but is also not soft.
Assertive Communication
What all tech’s should feel for their customers.
Communication strategy designed to help techs understand a user’s probloems better.
Eliciting Answers
Movement of electrons from one body to another. A real menace to PCs, as it can cause permanent damage to semiconductors.
Electrostatic Discharge
Amount of static electricity stored by an object.
Special surface on which to lay electonics. They come with a grounding connection designed to equalize electrical potential between a workbench and o ne or maore electronic devices.
Anti-static mat
Any material or device that impedes the flow of electons.Measured in Ohms.
Bag made of anti-static plastic into which electronics are placed for temporary or long term storage.
Anti-Static Bag
Electrical interference form one device to another, resulting in poor performance of the device being interfeed with.
Electromagnetic Interference (EMI)
Another form of electrical interference caused by radio-wave emitting devices, such as cell phones, wireless network coards, and microwave ovens.
Radio Frequency Interference (RFI)
Most important part of a PC tech’s toolkit.
Phillips-head screwdriver

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