a graphic interface you can use to perform various tasks related to the local computer
Computer Management
Microsoft Management Console
MMC>Settings File
you can access the computer management utilities by opening Computer Management as a settings files using the MMC, the utilities are avialable as a range of snap-ins
Administrative Tools>Computer Management>Event Viewer (utility snap-in)
enables you to view events that have taken place on a computer system by accessing file logs and using custom views
What 3 categories does Event Viewer use for events?
application, security, system events
Administrative Tools>_______ ______>Shared Folders (utility snap-in)
Computer Management; shows the status of shared and published folders on the local computer.
What are the defaults for Computer Management of Shared Folders?
Shares, Sessions, Open Files
_______ _______>Computer Management>Local Users and Groups (utility snap-in)
Administrative Tools; enables management of the local account database, giving the name, full name, and description of each user.
Administrative Tools>Computer Management>Reliability and Performance Logs (utility snap-in)
use measurable counters to keep track of a system’s status and health. When counters go over the set limits, alerts are generated.
Give some examples of counters tracked in the reliability and performance logs (3).
memory, disk space, processor time
Administrative Tools>Computer Management>Device Manager (utility snap-in)
displays the hardware components of the local computer, including processor type, memory, drives, disks, adapters, controllers, and system devices. You can use this snap-in to view and edit the hardware status and configuration information of each component.
Administrative Tools>Computer Management>Disk Management (utility snap-in)
control disk partitions. You can create partitions, or convert disks from basic to dynamic.
Administrative Tools>Computer Management>Services and Applications (utility snap-in)
management of system services and applications on a local computer.
S_______ n______ enables you to choose a service to view its description.
Services node
Windows Management and Instrumentation
(T/F) You can use all the utilities in Device Manager to manage remote network computers.
False, not Device Manager, instead, computer management.
To manage a remote network computer using Computer Management, you _____-_____ Computer Management (_____) at the top of the tree in the left-hand pane.
right-click, Local
When you right-click on Computer Management what do you choose to connect to another computer on the network?
Connect to another computer’
The S______ C______ dialog box enables you to select either the computer you are working on, or to enter the name of a remote computer.
Select Computer
S_______ I_______ aggregates and displays data about the current computer, such as information about hardware and device drivers, and provides a category for displaying each system topic.
System Information
Start Menu> type information in the search box and press enter
this will allow you to access system information
What is a quick way of accessing Windows Vista programs?
Typing the name in the search box and pressing enter, or the control panel.
What can you use to find a system’s IP address?
System Information
For example, to find a computer’s Internet protocol IP address, you type ip address in the f_____ w_____ b_____, and then click Find.
Find what box
Name the 4 categories under system information.
System Summary, Hardware Resources, Components, Software Environment
displays a computer’s general information and its operating system. For example, the computer’s name and manufacturer will be listed here, as well as the computer’s basic input/output system, or BIOS, and how much memory the computer has.
System Summary
displays the details concerning a computer’s hardware. This high level information is intended for the use of IT professionals.
Hardware Resources
displays information relating to components installed on the computer, such as disk drives, sound devices, and modems.
displays information related to programs installed on the computer, such as drivers and network connections.
Software Environment
When a device isn’t functioning properly, what’s the primary tool for troubleshooting?
Device Manager
What are two reasons a warning might be displayed in the Device Manager?
The device is disabled, or the drivers for the device aren’t installed.
What are the options on the Action Menu in the Device Manager?
Update Driver Software, Enable, Uninstall, Scan for hardware changes, Add legacy hardware, Properties, and Help
What happens when a system cannot confirm the exact identity of a device?
It is listed as Other devices in the Device Manager and has a yellow exclamation mark icon.
To reinstall hardware devices what do you choose off of the Action Menu?
to reinstall a device, you select Uninstall
This helps you to gather information you can use when troubleshooting software, hardware drivers, and failure of services on the system.
Event Viewer
(T/F) All events are logged and stored on the disk according to category and time-stamped.
What are the three categories of Event Viewer events?
application, security, system
When configuring new drivers or using Windows Update to update software, Windows Vista records the system’s configuration as a r_______ p_______.
restore point
What is the reason for having a restore point?
If problems occur at a later stage, Windows enables you to revert to a saved restore point.
Steps to access system restore.
Start>All Programs>Accessories>System Tools>System Restore
(T/F) Restore points can be batch created using System Restore.
False, they can be created individually
What two things can you do with the System Restore?
You can use System Restore to restore the system to an earlier time or create a new restore point.
How do you change the language on a computer?
You can edit the regional and language settings on a computer using the Regional and Language Options utility.
How do you access Regional and Language Options?
Control Panel>double click on Regional and Language Settings
What are the four tabs on the Regional and Language Options dialog box?
Formats, Location, Keyboards and Languages, Administrative
enables you to choose the language settings from a drop-down list. You can also customize the way in which data is displayed.
Formats tab on the Regional and Language Options
enables you to specify your location from a drop-down list. The default setting on most computers is United States.
Location on Regional and Language Options
enables you to change the keyboard language. It also gives you the option to install or uninstall languages on the computer.
Keyboards and Languages in the Regional and Language Options
enables you to edit the language in non-Unicode programs and reserved accounts.
Administrative in the Regional and Language Options
(T/F) You can use the Remote Desktop utility to log on to a system remotely for troubleshooting.
What must happen in order to troubleshoot a computer remotely.
To enable Remote Desktop, the Remote Desktop Connection client software must be on the remote computer. Administrative rights must be enabled, and network or Internet connectivity is necessary to use this utilit
Before troubleshooting remote computers, the computer that needs to be worked on should be configured to a_____ i_____ c______.
accept incoming connections
To configure a computer to accept incoming connections, you select C_____ s_______ .
Change settings, You then click the Remote tab and select the Allow connections from computers running any version of Remote Desktop [less secure] radio button under the Remote Desktop section.
(T/F) The System Properties dialog box’s Remote tabbed page’s Remote Assistance section has Allow Remote Assistance connections to this computer enabled by default.
The Remote Desktop section enables you to Click an option, and then specify who can connect, if needed. The options are:.
Don’t allow connections to this computer, Allow connections from computers running any version of Remote Desktop [less secure] , and Allow connections only from computers running Remote Desktop with Network Level Authenitcation [more secure]. You are then able to click the Select Users button.
(T/F) When the computer has been configured to accept outgoing connections, you can connect to it.
False, accept incoming connections
What steps path do you follow to remotely connect to a computer?
Start;All Programs;Accessories;Communications;Remote Desktop Connection
Start;All Programs;Accessories;Communications;Remote Desktop Connection what is the next step at the prompt?
At the prompt screen, you enter the IP address or hostname of the computer and click Connect
(T/F) You need to have the new credentials to log onto a remote computer.
False, correct credentials, not new credentials
Can be used to provide information on the installed hardware
Device Manager
Can be used to view system data
System Information
Can be used to manage remote network computers
Computer Management
Can be used to edit non-Unicode programs
Regional and Language options
place holders that contain values for a system’s measurable objects.
Performance Counters
What does the Performance Monitor display (3)?
CPU usage and memory usage, using graphical representations of performance counters.
How do you open the Performance Monitor?
To access Performance Manager, you open the MMC console and add the Reliability and Performance Manager snap-in.
What two perspectives can be viewed using Performance Monitor?
Performance Monitor provides the option to view either current performance of applications, or a historical representation of an application’s performance.
(T/F) You can edit the data provided by Performance Monitor either on a graph or a report showing information concerning every counter.
False, not edit, you can view
Name the 3 types of data display available with the Performance Monitor.
Line graph, histogram, report view
What type of data display is most commonly used in the Performance Monitor?
line graph, Every counter that is selected to display on the graph shows the counter’s value for a specified time period.
(T/F) A histogram provides historical information about performance in a graphical format.
False, The histogram displays selected counters’ current value on a chart, using colored columns for each counter. Despite the name of the graph, no historical information is included for the counters.
provides a textual account of the selected counters’ values. Just like the histogram, the report view doesn’t give a historical view of counter values.
Report View
Which type of data display in the Performance monitor can give a historical view?
line graph can show counter values for a specified period of time.
To access the Performance Monitor Properties dialog box, you click the P________ button on the Performance Monitor toolbar.
Performance Monitor Properties dialog box to adjust settings such as:
general, source, data, graph, and appearance
to set the duration for sampling, which specifies how often Performance Monitor measures the counter. Report and histogram data can be adjusted to be default, current, minimum, maximum, or average. The sample-per-second and duration of a graph can be adjusted through the Graph elements.
Performance Monitor;Properties;General Tab
adjust the data source as either current activity or log files.
Performance Monitor;Properties;Source Tab
add or remove counters, allow or disallow duplicate instances, and adjust the color, scale, width, and style of the indicators used on the line graph and the histogram.
Performance Monitor;Properties;Data Tab
choose either a line graph or a histogram, and then edit the scroll style, title, vertical axis, grid, scale numbers, axis labels, and vertical scale.
Performance Monitor;Properties;Graph Tab
change and adjust the colors, fonts, and borders used on the graph.
Performance Monitor;Properties;Appearance Tab
Many Windows operating-system functions are classified as s______, which include Windows p______, r_______, and p_______.
services, programs, routines, and processes.
(T/F) By default, several services automatically run in the background when you start Windows Vista.
How do you get to the Services snap-in?
first access the control panel
The Services console lists all available services on a system by (4):
For each service, it lists the name, a short description, it’s status, the startup type, and the logon account needed to start the service.
(T/F) To configure the properties of any service, you double-click the service to open its Properties dialog box.
What 4 tabs are contained in the Properties dialog box for Services.
General, Log On, Recovery, Dependencies
view and configure the service display name, startup type, and current service status. You can also start, stop, pause, or resume a service. These options can often be used in troubleshooting. For example, if the Spooler service stops running, it needs to restart to resume proper print spooling.
Service>Properties>General Tab
configure the logon account that will be used to start the selected service. You can use either the local system account or another specified logon account. You can also associate a selected hardware profile with the selected service.
Service>Properties>Log On Tab
specify what action needs to be taken if the service fails to load. The options are take no action, restart the service, run a program, and reboot the computer.
Service>Properties>Recovery Tab
find out which services must be running for the selected service to start. If any service fails to start, you can use this information to find out whether the other services are running. The bottom panel verifies what services are dependent on this service.
Service>Properties>Dependencies Tab
What are the three startup types for Windows Services?
Automatic, Manual, or Disabled
automatically starts the service when the system starts.
Automatic Startup type
requires the user to start the service manually. Alternatively, it can be automatically started by a dependent service.
Manual Startup type
prevents the service from being started by a user, the system, or any dependent service.
Disabled Startup type
How do you start the Parental Controls service?
To start the Parental Controls service, you select the Peer Name Resolution Protocol service.
S_____ a_____ of m_______ can be saved by stopping or disabling services not required on a computer.
Small amounts of memory
Small amounts of memory can be saved by stopping or disabling services not required on a computer.

This strengthens a system against

security vulnerabilities that can be exploited by individuals targeting specific services.
You can use the Task Manager to view information about a_____ a_______ and p______, and processor, memory, and network usage.
active applications and processes
How do you access the Task Manager from the taskbar?
To access the Task Manager, you right-click the taskbar and select Task Manager. The options in the shortcut menu are: Toolbars, Cascade Windows, Show Windows Stacked, Show Windows Side by Side, Show the Desktop, Task Manager, Lock the Taskbar, and Properties.
What are the six tabs in the Task Manager?
Applications, Processes, Services, Performance, Networking, Users
displays all running applications
Task Manager>Applications,
(T/F) A problematic application can be closed by selecting the application and clicking End Task.
P_____ can be closed by selecting the process and clicking End Process
where would you find KeyIso and PlugPlay.
Task Manager, Services Tab
What two things are shown in the Task Manager Performance Tab?
CPU Usage History and the Physical Memory Usage History.
(T/F) The Networking tabbed page displays information on the network connections, such as the Local Area Network connection.
Users can disconnect by clicking Disconnect, log off by clicking Logoff, or send a message by clicking Send a message in this location.
Task Manager, Users
Where would you set the priority for a process?
Task Manager, Processes Tab
refers to how and when the processor handles a running process.
What path do you use to set the priority for a process?
To set the priority of a process in Task Manager, you click the Processes tab, select a process, right-click on it, select Set Priority and set it to one of the following options: Realtime, High, Above Normal, Normal, Below Normal, or Low.
Where would you access the Task Scheduler?
You can use the Computer Management console to access the Task Scheduler.
Tasks are organized in folders in the left pane, task details are in the center pane, and actions that can be performed are on the right in this part of Computer Management.
Task Scheduler
In Task Scheduler you can select two options:
Create Basic Task or Create Task
Using the Task Scheduler you can schedule tasks to (3):
Start a program, Send and e-mail, or Display a message
enables running a program, either an executable or a script file, on a local computer.
Task Scheduler, Start a program
uses an SMTP server to send an e-mail, using a From address, To addresses, a subject, a message body, and possible attachments specified by the user.
Task Scheduler, Send an e-mail
triggers a Windows dialog box that displays when the action runs. The message box title, as well as the message, are set up and specified by the user.
Task Scheduler, Display a message
How would you go about editing a task in Task Scheduler?
To access a task’s Properties dialog box, you double-click Task Scheduler Library, right-click the task, and select Properties.
What 6 Tabs are found in the Properties Dialog box of the Task Scheduler?
General, Triggers, Actions, Conditions, Settings, History
enables editing of the task’s name, description, and security options.
Task Scheduler>Properties>General
lists the time when the task has been triggered to run and enables editing of triggers.
Task Scheduler>Properties>Triggers
lists the action that has been set to take place when the task is triggered.
Task Scheduler>Properties>Actions
lists under what conditions the task can run.
Task Scheduler>Properties>Conditions
The conditions listed on the Conditions tabbed page are (3)
Idle, Power, and Network.
specifies additional settings that affect the behavior of the task.
Task Scheduler>Properties>Settings
What are the 8 settings options for tasks in the Task Scheduler?
Allow task to be run on demand, Run task as soon as possible after a scheduled start is missed, If the task fails, restart every, Stop the task if it runs longer than, If the running task does not end when requested, force it to stop, if the task is not scheduled to run again, delete it after, If the task is already running, then the following rule applies.
provides a history of events related to the selected task.
Task Scheduler>Properties>History
What two settings are available for the history setting in the Task Scheduler tabs?
General history or details
defrag C: /v
The defrag C: /v command defragments the C drive and displays analysis and fragmentation reports.
Which of the disk management commands can be used to build tracks and sectors on a hard disk so that it can store data


Correct. The format command formats disks to store data.
Which of the system management commands can be used to ensure that a system’s network card is functioning properly by using a loopback address
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.



Net Start

Correct answer(s):

Option 1: Correct. The ping command is used to troubleshoot TCP/IP issues relating to connectivity, name resolution, and network reachability. By using the address, for example, you test the current system’s connectivity.

Use the Disk Management tool to convert Disk 1 from basic to dynamic.


Select the option to convert the disk.
Accept the settings for conversion.

To complete the task

Step 1: Right-click Disk 1 and select Convert to Dynamic Disk

Step 2: Click OK and click Convert

Create a mounted drive on drive E. Add a path called drive3, creating a new folder for the path.


Select the option to add a path.
Navigate to a new path.
Create a folder.
Name the new path and add it.

To complete the task

Step 1: Right-click Local Disk (E:) and select Change Drive Letter and Paths

Step 2: Click Add, then click Browse

Step 3: Click New Folder

Step 4: Type drive3 and click OK twice

Use the Performance Monitor to change the graph type to a line graph, and monitor the Memory system.


Select the graph type.
Add the counter.
Accept the changes to view the graph.

To complete the task

Step 1: Click the Change the graph button and select Line

Step 2: Click Memory and click Add

Step 3: Click OK

Use the Services console toolbar to start Windows Installer.


Select the service.
Start the service.

To complete the task

Step 1: Click Windows Installer

Step 2: Click the Start Service button

Set the priority of taskmgr.exe to Normal.


Open the task.
Adjust the task’s priority settings.

To complete the task

Step 1: Click Processes and right-click taskmgr.exe

Step 2: Select Set Priority – Normal

Why do you need UAC?
To ensure that your computer only performs tasks that you are aware of, Microsoft has introduced User Account Control, or UAC.
When each user logs in to a system, they get their own individual Desktop, icons, and settings. These settings are stored as _________.
user profiles
Peer Networking Grouping Service is found under _______.
Where would you go to convert Disk 0 from basic to dynamic?
Computer Management>Storage>Disk Management
Mount points are used to ______
setup a separate volume for use via a folder.
How can the performance monitor be used to monitor a system (choose all that apply)?
By providing textual reports or pie charts on a system’s performance over a given period of time.
Name 4 Administration tools
Device Manager
Remote Desktop
Regional & Language Options
System Information
Can be used to update driver software.

a. Device Manager
b. Remote Desktop
c. Regional & Language Options
d. System Information

Can be used to view details concerning a computer’s hardware.

a. Device Manager
b. Remote Desktop
c. Regional & Language Options
d. System Information

Can be used to edit non-Unicode programs.

a. Device Manager
b. Remote Desktop
c. Regional & Language Options
d. System Information

Can be used to troubleshoot other computers on the network.

a. Device Manager
b. Remote Desktop
c. Regional & Language Options
d. System Information

You can manage disks on any local or remote computer running modern versions of Windows if you are a member of the Administrators group.
As part of the Administrators group you can connect or mount local drives and maintain information about the current state of disks.
It is no longer possible to create and display status reports for a disk in Windows.
You can create and display status reports for a disk.

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