+12v
Yellow
Path to virtual Memory

system>advanced>perfomance

>advanced>change

Change settings in boot.ini
right click MY COMPUTER>PROPERTIES>ADVANCED TAB>in start up and recovery area select SETTINGS>OK>EDIT
Event Viewer XP
start>control panel>administrative tools>event viewer
Event Viewer Vista
start>control panel>administrative tools>event viewer>continue
Device Manager XP
start>control panel>system>hardware>device manager>view>resources
Device Manager Vista
start>control panel>system>device manager>continue>view>resources
Remote Desktop
start>all programs>accessories>communications>remote desktop connection
How do you show file extensions? (path)
my computer>tools>folder options>view>uncheck “hide file extensions”
Performance Monitor XP
start>control panel>administrative tools>performance
Performance Monitor Vista
start>control panel>administrative tools>reliability and performance monitor>continue
Computer Managment
start>control panel>administrative tools>computer managment
How many logical drives are in a single NTFS?
4
What is DNS poisoning?
Changes the DNS records on a system to point to false servers where data is recorded
Safe Mode with command Prompt
Starts windows ad loads the command prompt instead of the GUI
Replay
Uses network sniffer to extract usernames and passwords to be used at a later date to gain access
Man-In-The-Middle
Intercepts or inserts false information in traffic between two hosts
Spoofing
gains access to resources on devices by pretending to be a trusted computer
DDoS
Uses “zombies” to make tracing the origin of the DoS attack difficult to locate
DoS
Sends abnormally large amounts of requests to a system preventing access to services
Name the five non routable IP addresses
1) 10.0.0.0
2) 127.0.0.1 (loopback)
3) 169.254.0.0 (APIPA)
4) 172.16.0.0
5) 192.168.0.0
Where are user files stored in Vista?
c:users
TELNET
remote access application used to provide remote terminal access between hosts on the network
What chipset controls the data flow between data optical drive and processor?
Southbridge
Indexing
a speed enhancement in windows performance when searching for a folder
Trying to clean a file wih a virus on XP but it says the file is in use, what do you do?
Restart in safe mode
What is the command to map a printer to a remote (SOHO) desktop?
Tracert
sfcscannow
it scans the hdd immediately
What do you use to clear intrusion?
BIOS
Front USB ports aren’t working
Make sure they are connected correctly
Where would you go to;configure the PC to run at 100%?
BIOS
Where is the CMOS battery in a laptop?
Underneath the keyboard
Maintain a desktop from a different building
Telnet or SSH
Print job has random characters
Bad drivers
You get an error about a missing or corrupt file. What would you use to fix the problem?
chkdsk
How do you update the firmware?
Flash
What is an example of firmware?
BIOS
Where is firmware?
On a program or chip
Ink on a laser printer is becoming opaque
Running out of toner
Defrag
Consolidates files and folders
When flashing the BIOS to your laptop, what do you need to ensure you have?
AC adapter so you don’t lose power
Highest level of security for PC’s running Vista Enterprise or Ultimate
Bitlocker Drive Encryption
What does the SMART error deal with?
Hard Drive
What do you update to ensure your router is the most up to date?
The firmware
What is the momentary button inside the PC case?
Intrusion Detection
What is wrong when there is a “paper jam” with no paper jammed?
Roller Gear is broken
Whats the first thing you do when installing a wireless access point?
Change default password
In a 64-bit OS where are the 32-bit programs located?
c:PROGRAM FILES (x86)
By default, where are the program files for a 64-bit system located in a 64-bit system?
c:PROGRAM FILES
20, 21
FTP (File Transfer Protocol)
22
SSH (Secure Socket Shell)
23
Telnet
25
SMTP
50, 500
VPN
53
DNS (Domain Name Service)
67, 68
DHCP
69
TFTP
80
HTTP
110
POP3
135, 137-139, 445
Netbios
143
IMAP
443
HTTPS
3389
RDP
8080
Port Forwarding
8088
Port Switching
Windows Key + E
Open My Computer
Windows Key + D
Minimizes all windows and shows desktop plus opens all closed windows back up
Windows Key + F
Displays the find all files dialog box
Windows Key + L
Locks your computer
Windows Key + M
Minimizes all open windows
Windows Key + Shift + M
Restores all previous windows
Windows Key + R
Displays Run Command
Windows Key + F1
Displays windows help menu
Windows Key + Pause/Break
Displays the system properties dialog box
Windows Key + Tab
Cycle throught the buttons on the task bar
Windows Key + U
Displays the Utility Manager
Windows Key + Alt + Tab
Toggle (switch) between open windows
Class A IP
1-126
Class B IP
128-191
Class C IP
192-223
Class D IP
224-240
Class E IP
241- Expiremental
+5v
Red
+3v
Orange
0v
Black
-5v
White
-12v
Blue
Print Process
Cleaning
Conditioning
Writing
Developing
Transfering
Fusing
Adapter Cards
NIC
PCMCIA
PCI
PCIe
AVG
CMOS Battery Type
CR2032
Molex Pin Count
4
Berg Pin Count
4
SATA Data Pin Count
7
SATA Power Pin Count
15
What two characteristics determined by chipset on motherboard?
pin type and memory type
Which windows hard drive partition is refered to as the c: drive?
first primary partition
There is a corrupt display on a laptop; when hooked up t an external moitor, the display is still corrupt what is wrong?
on-board video
Which protocol runs commands on a remote PC?
Telnet
Which switch fixes errors on a system disk?
chkdsk/f
TRUE/FALSE Cable CAT5 is a straight patch cable
TRUE
What would be used to secure a companies wireless network?
Firewall
ipconfig/release
release the corrupt DHCP address
ipconfig/flushdns
purge DNS revolver cache
What are HKEY’s
reads registry files, chooses a hardware profile and loads the device drivers
HKEY_CLASSES_ROOT
info about file extensions map to particular application
HKEY_CURRENT_USER
info such as desktop setiings; history related to current user
HKEY_USERS
info about all users who have logged onto the system
HKEY_LOCAL_MACHINE
info relating to hardware and software
HKEY_CURRENT_CONFIG
info relating to all active devices on a system
How do you repair a failing NIC?
Ping -t
When a laptop is opened and closed sometimes the screen will/willnot display anything, why?
cutoff switch

Which of the following groups should a user be added to restore files without granting ownership privilges?

A. Back Up Operators

B. Administrative

C. Guest

D. Power Users

A Back Up Operators
Which of the following would be used to test the connectivity to an external website?
Ping
What should you do after installing a maintenance tool kit?
Reset the page count
A user is copying a file to share. When the user tries to view the files they aren’t there, Why?
User moved the files instead of copying
What should be flashed on a firewall to make sure it is the most common system?
Firmware
SFC
Checks for dll files
Minimum hardware requirements for windows XP
233 MHz Pentium/Celeron or AMP
6K/Athlon/Duron 64 MB RAM, 1.5 GB Hard Drive space
ipcongif /renew
obtains a new DHCP IP address
ipconfig
system network configuration
Where can you find a 32-bit files on a 64-bit processing system?
c:PROGRAM FILES(x86)
WAN (Wide Area Network)
A data communications network that serves users across a broad geographical area and often uses transmission devices provided by common carriers
WAN
Wide Area Network
LAN
Local Area Network
WLAN
Wireless Local Area Network
Protect against data loss caused by theft of a laptop?
Encrypt the file system
ipconfig /all
DNS, IP address, MAC address and default gateway
Firewall
Ensures the security of private network
RD
Removes a directory
rd /s
Delete all files and subfolders in addition to the the folder itself (used to remove entire folder tree)
dxdiag
shows details about all of the direct x components and drivers that are installed in your computer (ensures directx is installed correctly)
ping
used to test connections between computers
netbui
non routable protocol
USB 1.1
12 Mbp/s
USB 2.0
480 Mbp/s
USB max length
15 ft.
IEEE 1394 A
400 Mbp/s
Max length of 15ft
IEEE 1394 B
800 Mbp/s
Max length of 100ft.
802.2
Ethernet Logical Link Control(PATA) (EEP, ECP, LLC)
802.11a
Frequency: 5 GHz
Transfer Rate: 54 Mbp/s
802.11b
Frequency: 2.4 GHz
Transfer Rate: 11 Mbp/s
802.11F
Frequency:;5.0 GHz Transfer Rate: 56 Mbp/s
802.11n
Frequency: 2.4 GHz + 5 GHz
Transfer Rate: 540 Mbp/s
ntdetect
creates dynamic hardware configuration in the registry
What printer uses special media paper?
Thermal Printer
copy /a
ASCII text file
copy /v
Verify that the new files were written correctly
copy /y
supress confirmation prompt (windows 2000 only)
HTTPS
uses authentication and encryption to secure data as it travels between client and web server
IMAP
Used to dowload e-mail from e-mail server
POP3
Downloads e-mail messages from e-mail server
HTTP
Request/response connection to the internet
KMODE_EXCEPTION_NOT_HANDLED
Use OS knowledge base
What can you do to protect against data loss caused by theft of a laptop?
Encrypt the files
Mini PCIe
Laptops
Antivirus software package isolates a file to remove later?
Quarentine
Whats the first thing you do when installing a wireless access point?
Change the default password
Command used to trace a drive
TraceRT
SFC (System File Checker)
Checks for dll files
Command used to map a network printer
TraceRT
Momentary button inside case
Intrusion Detection Switch
msinfo32
displays a comprehensive view of your hardware, system components and software environment
Minimum number of disks for RAID 5
3
TraceRT
Checks/verifies route to a remote host
A user has an invalid boot disk message on the computer after a reboot. What is most likely the problem?
User has a USB drive in the system
A user added new memory, a printer, video game, and removd accounting software and the computer isn’t working why?
Memory is defective
There is a corrupt display on a laptop; when hooked up to an external monitor, the display is still corrupt, what is wrong?
on-board video
Which of the following commands would a tech most likely use to replace corrupt DLL files?
SFC
Last Known Good Configuration
Enables a user to load the configuration settings of window thet were used the last time that windows started successfully.
What is a speed enhancement in windows performance, when searching for a folder?
Indexing
A technician finds that a laptop’s display only woks properly when an LCD screen is positioned at certain angles. Which should the tech check first?
Display Harness
What chipset is responsible for controlling the data flow between a data optical drive and processor?
southbridge
Which of the following partition states is required to allow a windows OS to boot?
Active
A user recieves an error about missing/corrupt files everytime the user reboots their computer. What tool would a tech use first to correct the error?
chkdsk
SSH
Used to securely connect to a remote network device
FTP
Provides Services for file transfer and manipulation
DHCP
Automatically assign IP addresses
TPM (Trusted Platform Module)
Stores information specific to host system, such as encryption keys, digital certificates and passwords
EFS (Encrypted File System)
A feature that lets any file or folder be stored in encrypted form and decrypted only by an individual user and an authorized recovery agent
TPM (Trusted Platform Module)
A specialized chip that can be installed on the motherboard of a personal computer for the purpose of hardware authentication
DNS (Domain Name Server)
Host name to IP address
SMTP
Used to send mail in a TCP/IP network
chkdsk /f
automatically fixes file system errors in disk
chkdsk /r
scan for and recovery of bad service
chkdsk /v
display the full path name of every file on the disk
What is the main difference between SATA and PATA?
SATA can use the same interface PATA can’t
A customer wants to eventually upgrade the home from 100 Mbp/s to 1 Gbp/s with a hardware upgrade which cable types should the tech install?
CAT5e
What is the MOST likely reason for your computer to show 488 MB of RAM instead of 512 MB?
The computer has shared video RAM
What are the minimum requirements to run Windows Vista?
1 GHz 32-bit (x86) or 64-bit (x64) processor
1GB of memory
Graphics processor with minimum of 128 MB graphics memory, which suppors DirectX 9, with a Windows Display Driver Model driver, Pixel Shader 2.0 in hardware, and 32 bits per pixel.
What are the minimum requirements to run Windows Vista?
1 GHz 32-bit (x86) or 64-bit (x64) processor
1GB of memory
Graphics processor with minimum of 128 MB graphics memory, which suppors DirectX 9, with a Windows Display Driver Model driver, Pixel Shader 2.0 in hardware, and 32 bits per pixel.
What are the minimum requirements to run Windows Vista?
1 GHz 32-bit (x86) or 64-bit (x64) processor
1GB of memory
Graphics processor with minimum of 128 MB graphics memory, which suppors DirectX 9, with a Windows Display Driver Model driver, Pixel Shader 2.0 in hardware, and 32 bits per pixel.
What are the minimum requirements to run Windows Vista?
1 GHz 32-bit (x86) or 64-bit (x64) processor
1GB of memory
Graphics processor with minimum of 128 MB graphics memory, which suppors DirectX 9, with a Windows Display Driver Model driver, Pixel Shader 2.0 in hardware, and 32 bits per pixel.
Where are the user profiles in Windows Vista?
The C:/Users folder
In biometrics, which secuity issue is worse: a false negative or a false positive?
A false positive
What does TraceRT do?
Traces the IP traffic route through intermediate routers and system network interfaces, identifying the full path traveled from start to destination
Which versions of Windows can be upgraded to Windows 2000?
Windows 95, Windows 98, Windows NT 3.51 Workstation, and Windows NT Workstation 4.0
What is the purpose of BitLocker in Vista?
Drive encryption
What is the purpose of BitLocker in Vista?
Drive encryption
What is the minimum amount of free disk space required to run Disk Defragmenter?
15%
What does one long beep and one short beep indicate?
A problem with the motherboard
What does one long beep and two short beeps indicate?
A problem with the video adapter card
What does a single short beep indicate?
Full functionality of the hardware
What does it mean when there is no beep when the computer starts?
CPU failure
What is port forwarding?
It tells the router which computer on the local area network to send the data to

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